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Feb 10

UNION Launches Digital Platform for Contact Center Intelligence Leader


In: Recent Work

A top digital marketing agency based out of Charlotte, NC, UNION recently launched a new digital platform for Aceyus, a strategic leader in the Contact Center Intelligence industry.

Aceyus came to UNION with an aim of creating a digital platform that would align with their brand image and showcase their high-level of expertise as market leaders. UNION’s goal in designing and building this site was to create a tool for Aceyus that would drive conversions and deliver results while providing an informational portal to support sales efforts.

Aceyus, who is also based out of Charlotte, NC, is focused on results for their own clients. Being a leader in the Contact Center intelligence industry, they have the opportunity to represent multiple Fortune 100 companies providing contact center solutions through reporting, analysis and optimization.

Aceyus allows clients to scale beyond what their competitors offer and have a deep knowledge of major industry vendors. Most other reporting companies are limited in capacity and connectivity with multiple technologies.

One of the primary challenges for Aceyus was that it was difficult for potential customers to find relevant information on their previous website. In order to show the efficiency and effectiveness of what they do, UNION organized Aceyus’ site structure in a way that simplified their information into digestible pieces in order to provide a user experience that got their customers where they needed to go and to the right information.

“Aceyus has a high proficiency with Cisco and Avaya,” said Steven Pilker, a UNION Account Manager. “We wanted to build their site in a way that shows their market expertise with top technology and help their customers understand that one small inefficiency at a billion dollar call center can easily cost tens of millions of dollars a year. That’s pretty powerful.” Aceyus’s customized reporting of integrated data allows companies to identify areas of inefficiency and increase their cost savings. Through their new website, potential customers are now able to easily educate themselves on the right solutions and products that Aceyus has to offer.


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UNION is a full-service digital agency. We create experiences that help brands thrive. We believe to be relevant in today’s marketplace, brands must lead with a digital-first philosophy. We craft engaging digital experiences and integrated campaigns that are built on strategy and driven by data. At the heart of what we do is help brands create meaningful and enduring relationships with highly connected consumers.

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