In the past decade, digital marketing has become almost unrecognizable from its infancy. Just a few years ago, all you really needed was a respectable website; then came the imperative of mobile functionality, social media and the fervor for branded apps. Now marketers are being told they need chatbots, AR and VR ads, live streaming vertical video, and content optimized for the artificial intelligence revolution. While all of this tech is exciting, and indeed promising, it seems to have brand managers, creatives and entire marketing departments overlooking one of the most basic pillars of a successful digital presence – the user experience. And at the heart of UX lies Information Architecture (IA).